Shipping, Returns & Exchange Policy
Items are shipped from the United States, and rates will vary depending on delivery location and the size of your order. If your order does not include preorder items and is received by noon Pacific time Monday–Friday, it will ship the same business day. All orders received after noon or on the weekend will ship the next business day. Orders that include preorder items will be held until all products are available for shipping. Bakery items will ship separately within one to five business days. You will receive an email confirmation once your order has shipped.
The estimated shipping cost will be presented to you during checkout after you have entered a shipping address. While we cannot guarantee delivery dates, our estimates are as follows:
|US Shipping Service||Estimated Delivery|
|USPS First-Class Service||1-3 business days|
|USPS Priority Mail||1-3 business days|
|USPS Priority Mail Express||Next business day|
|FedEx Ground||1-5 business days|
|FedEx 2 Day||2 business days|
|FedEx Express Saver||3 business days|
|FedEx Standard Overnight||Next business day|
|International Shipping Service||Estimated Delivery|
|USPS First-Class International Service||7-21 business days|
|USPS Priority Mail International||6-10 business days|
|USPS Priority Mail Express International||3-5 business days|
|FedEx International Economy||5 business days|
|FedEx International Priority||3 business days|
Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be paid by the recipient. Mercy For Animals has no control over these charges, nor can MFA predict what they may be.
Required customs clearance procedures may delay our original estimated delivery. Customs policies vary widely from country to country; you should contact your local customs office for more information.
Returns & Exchanges
All sales are final.
Damaged Merchandise and Shipping Errors
No returns will be accepted unless the item you purchased was damaged or the wrong product was sent to you.
We cannot accept items that are returned more than 30 days after their confirmed delivery or are not in their original condition. Please follow these simple instructions for your return:
- To report problems with your order, please email firstname.lastname@example.org with your name, order number, and details on product error. You will receive a response within two business days.
- Pack the items, along with the packing slip (receipt), securely in a box. Your order number must be included with the return to process your refund or exchange request.
- Mail the package to:
Mercy For Animals
Attn: Merch Return
8033 Sunset Blvd., Ste. 864
Los Angeles, CA 90046
Thank you for supporting MFA’s vital work to protect farmed animals from cruelty.